Empowering Conversations
for Smarter Decisions
Convolyser.ai analyzes 100% of your customer calls for tone, empathy, sentiment and compliance — turning every conversation into the four key pillars of growth: Quality, Coaching, Experience and Revenue.
The challenge
95% of customer conversations remain buried in audio.
Manual reviews capture a fraction of the story — leaving the most valuable insights on the table.
A silent loss of trust, time and revenue.
Missed coaching opportunities
Manual sampling reviews 2–5% of calls — the rest stay invisible.
Inconsistent service quality
Subjective scoring leads to uneven standards across teams.
Hidden customer frustration
Sentiment shifts and pain points slip past traditional metrics.
Lost revenue potential
Recurring issues and churn signals go unnoticed in raw audio.
The four pillars
Every conversation, four growth levers.
Quality
Consistent, objective scoring on every conversation.
Coaching
Personalized guidance that compounds agent performance.
Experience
Detect frustration early; turn it into loyalty.
Revenue
Surface churn and upsell signals hidden in audio.
The solution
Your 24/7 quality assurance expert.
Convolyser.ai never gets tired, never misses details, and scales effortlessly with your growth — six core capabilities working in concert.
Real-Time Quality Monitoring
Automatic scoring on tone, empathy, clarity and compliance for every call.
Sentiment Intelligence
Track emotional shifts, detect early frustration, surface winning patterns.
Diagnostic Analytics
Custom queries, performance heatmaps and trend analysis on demand.
AI Coaching Engine
Personalized development plans with measurable training ROI.
Smart Audio Processing
Noise removal, transcription, multi-language and automatic PII masking.
Employee / Agent Self Evaluation
Empower agents to review their own calls, reflect on coaching tips and track personal progress.
Measurable impact
Outcomes you can take to the boardroom.
Not just 2–5% samples
How it works
From raw audio to coaching insight in three steps.
Ingest every call
Securely upload or stream audio and transcripts from your existing stack.
AI analyzes & scores
Convolyser transcribes, masks PII, and evaluates tone, empathy, sentiment and compliance.
Insights & coaching
Role-based dashboards, real-time alerts, and AI-generated coaching recommendations.
Real teams. Measurable outcomes.
See how operations leaders are turning every call into compounding improvement.
"Convolyser turned every conversation into a coaching opportunity. Within two quarters our member satisfaction jumped 21% and escalations dropped sharply."
+21%
CSAT lift
-38%
Escalations
100%
Coverage
Aarav Rao
VP, Member Experience · Premium Hospitality
Ready to unlock the intelligence in your conversations?
See Convolyser.ai analyze a sample of your calls in a 30-minute personalized walkthrough.