One platform. Every conversation, understood.
Transcribe, analyze, score and coach — across 100% of calls, not just samples.
Core capabilities
Built around the conversation lifecycle.
Smart Transcript Processing & Curation
We create a clean, accurate foundation for analysis — every time.
- Flawless audio-to-text conversion (MP3, WAV, streaming)
- Removes hold music, background voices, filler words and profanity
- Auto-punctuation for clear, readable transcripts
- Topic detection & concise auto-summaries of every call
- Automatic PII masking — names, card numbers, contact details
Agent
Hi, this is Riya from Convolyser. How can I help today?
Customer
I was charged twice on card ending ••••.
Agent
I'm sorry about that — let me pull up your account.
Comprehensive Interaction Analysis
Multi-faceted insights that go far beyond duration and response time.
- Agent performance scoring against your custom criteria with full justification
- Customer sentiment scoring (positive / neutral / negative) plus mid-call shifts
- Strengths and weaknesses identified per agent and per call
- Greeting, active listening, resolution and tone evaluated automatically
AI-Powered Coaching Engine
Convolyser doesn't just present problems — it helps you solve them.
- Concrete, AI-generated coaching feedback per agent
- Suggested follow-up actions with assigned owners and due dates
- Knowledge gap analysis surfaces recurring training opportunities
- Best-practice sharing across teams with measurable training ROI
Strong empathy on opening. Suggest paraphrasing the customer concern before proposing a solution.
Owner
K. Mehta
Due
Fri
Dashboards & Reporting
Insights at a glance, for every role.
Role-based dashboards empower CSRs, supervisors and leadership to make data-driven decisions.
Conversation Scorecard
Each agent's performance scored on clarity, politeness and helpfulness.
Sentiment Trends
How customer sentiment is shifting over time — positive, neutral, negative.
Issue Heatmaps
Pinpoints which products, services or topics generate the most complaints.
Goal Tracking
Monitor KPI progress against quarterly quality, CSAT and compliance targets.
Training Insights
Auto-generated focus areas for agent upskilling and coaching.
Team Leaderboards
Rank agents and teams on quality, CSAT and compliance — with drill-downs.
Why Convolyser
Designed to bend to your business.
Six product principles that keep the platform precise, scalable and yours.
Adaptive AI Models
Tuned to your industry, vocabulary and quality framework.
Real-Time Evaluation
Score and surface issues as conversations happen.
Integrated Compliance
GDPR controls baked into every workflow.
Holistic Intelligence
Tone, empathy, sentiment, compliance and outcomes — in one view.
Seamless Scalability
From 1,000 to 10M conversations a month with no rebuild.
100% Customizable
Custom queries, scoring rubrics and dashboards for every team.
Drop into your existing CCaaS, CRM and BI tools.
Security & compliance
Enterprise-grade. Built in.
Deploy with confidence across regulated and non-regulated workloads — the controls are part of the product, not an upsell.
Request the security pack- GDPR compliant with automatic PII masking
- End-to-end encryption in transit and at rest
- Role-based access control with audit logs
- Zero data retention options available